I have not defined the Balanced Scorecard or NLP in this communication. Just googling either will give you definitions.
Interestingly, I have been studying how NLP can be best used with the Balanced Scorecard and Strategy Management Systems. NLP in this context is used to help develop how the strategy should be communicated and moreover to support the process needed in the Strategy Management System.
The following NLP techniques should be looked at closely when establishing or maintaing the strategy systems:
- Understanding the Cause and Effect model
We often talk about the cause and effect between each perspective in the Balanced Scorecard without really having clarity of definition.
- SMARTER Goal setting
Again Specific, Measurable, Attainable, Relevant, Time zone, Exciting, Reviewed with specific intelligent questions to identify each of the attributes to make the objective clearer and actionable.
- Chunking which is the level of specifics that goals and measures can be set
At the highest level we will agree most things in principle. It is only when you start to become specific does it give us the ability to argue. Being able to use chunking up to gain agreement and then chunk down to get more specific when creating goals and measurements makes this technique a must.
- Principles of Success criteria for creating Outcomes
If we understand there is no such thing as failure only feedback then breaking down how we are successful is just a matter of time spent. Combining what is the outcome, with why, what is the belief, what is the plan to achieve the outcome, then taking action, if you succeed what’s next, if you do not you get feedback which means reevaluating and re planning to take action
- Personality modeling – Mission, vision, identity, values, beliefs, capabilities, behaviour, environment
There is a communication hierarchy that when we disclose to each other we only feel comfortable if the response matches our system. Normally we start to communicate at the environment level when meeting some one new and as time goes on with a communication we move up the hierarchy towards mission. To fully communicate we need to align our responses with each level in the hierarchy
- Perceptual positions
Three positions: my position, a different opinion of someone you need to either change or compromise with and the third position which is the “helicopter” observer position to gain a non opinionated view of the two positions. This is exceptionally useful when needing to negotiate to a conclusion which normally has a degree of compromise.
Each of these are extremely good processes for mind thought and group practice to ask the right intelligent questions to establish the parts that are needed to form a good strategy with clarity in each of the strategy process constituents.
When aligning teams and carrying out workshops NLP provides some analytical conditioning for individuals on how to elicit the correct response by understanding more about how you would react and respond and why. Key teachings in NLP include:
- Removal of limited beliefs
How to be open minded that anything is possible, rather than to have constrained the thinking by applying barriers and negatives to what is a matter of working on removing such constraints or barriers.
- Using the meta model – distortions, deletions and generalizations
Our capacity to take in information is only limited by our input structure and we need to be aware that we can distort, delete or move a specific to a generalized set of terms. If one is aware and the group is aware of this again it leaves open the interpretation of how we represent the whole communication being discussed.
- Values and Beliefs
We all have values and beliefs we have been brought up with or acquired from other people. We need to be cognoscente of someone else’s values and beliefs and can only communicate and gain acceptable response if we allow for their set of values and beliefs
NLP’s definition is: a specific syntax of external and internal experience which consistently produces a specific outcome. Human experience is an endless series of representations. To deal with this endless sequence it is useful to suspend the process, and contextualize it in terms of outcomes. The dictionary uses the word “plan of action or policy designed to achieve a major or overall aim” for strategy. So it is good to know the NLP components and elements within in the NLP theory of strategies.
Rapport is to elicit the right response from whom you are communicating with. This is paramount when developing a strategy and processing the strategy management system.
These are a few of the techniques I have been directly reviewing and I would be interested if you have been associating others. Please comment and add to the discussion.